Farrow - Driver Survey

We strive to ensure the level of service you receive meets your expectations. 

Please take a few minutes to complete the following short questionnaire and let us know how we are doing. If you prefer please submit your survey via fax, click here to download a pdf of the survey. Print the form and then fax it directly to: (Canada) Fax number 416-622-2217 Attn: Marie Ferguson. 


* First Name
* Last Name
* Email Address
* Date/Time @ Kiosk
* Carrier Name
* Importer Name
* Your PARS #
* Driver Name
* Phone
* Crossing at




Questions
1. Did you confirm receipt and status of your PARS prior to arrival?
Yes
No
If YES did you confirm by:
Checking our website (Carrier PARS/ACROSS Tracking or farrow.com)
By Phone
2. How long did you have to wait to use our KIOSK?
10 minutes or less
20 minutes or less
More than 20 minutes
3. Were the KIOSK user instructions clear and easy to follow?
Yes
No
4. Were you treated in a professional manner throughout your release process?
Yes
No
5. Were you referred to a sub-agent?
Yes
No
6. How would you rate the service you received overall?
Excellent
Good
Fair
Poor


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Russell A. Farrow Limited 2001 Huron Church Road Windsor, ON N9C 2L6, Canada (519) 966-3003