Corporate Directory

Note:

Rotary-dial phone users cannot make selections from the recorded menus, however by calling during regular business hours, calls are transferred to an agent.
Due to the volume of calls received by CBSA agents you will be put into a queue until an agent is available to answer your questions.
We encourage you to listen to the recorded messages, or use BIS Online to review the text versions of the recorded information before transferring to an agent.

Canadian Branch Offices
British Columbia
-Pacific Standard Time-

Pacific Highway (Surrey)	Hours: 8:00am - 4:30pm (24/7 Clearance Available)
Phone: (604) 535-5220	Contact: Kathleen Nasichuk, Manager
Fax: (604) 535-3431	e-mail:
Suite 214, 17637 - 1st Avenue Surrey, B.C. V3S 9S1
Small Parcel Mailing Address:	Client Company Name c/o RAF Express Parcel Service 1750 Grant Avenue Blaine, Washington, U.S.A. 98230

Vancouver Branch Office	Hours: 8:00am-4:30pm
Phone: (604) 270-3131	Contacts: Nick Duncan, Manager, BC Brokerage Operations
Fax: (604) 270-9741	e-mail: Air Freight Imports:vancouver.airfreight@farrow.com Ocean Imports:vancouver.ocean@farrow.com
After Hours Cell: (778) 229-0772
Suite 238 - 7080 River Road Richmond, B.C. V6X 1X5

Sub-Agent Release Sites
British Columbia: Cranbrook; Huntingdon; Kelowna; Kingsgate; Nanaimo; Osoyoos; Penticton; Port Alberni; Powell River; Prince George; Prince Rupert; Vernon; Victoria; Yukon: Whitehorse

Vancouver Supply Chain Management - canadaplus.com

Rob Pope, Sales Logistics Manager or Andrew Von Ochten, Warehouse Manager
Phone: (604) 525-3683
Fax: (604) 525-2441	Mobile: (778) 772-1526
email:
canadaplus.com 1578 Derwent Way, Unit 101, Delta, BC, V3M 6Z7

Alberta
-Mountain Standard Time-

CALGARY	Hours: 8:00am-4:30pm (Monday-Friday)
Phone: (403) 735-0560	After-hours Phone: (403) 589-2855
Fax: (403) 291-0644	Contacts: Jim Judd, Branch Manager e-mail:
Permit Fax Line: (403) 735-0572
Suite 350, 3115 12th Street N.E., Calgary, Albert T2E 7J2

COUTTS	Hours: 8:00am-4:30pm Mon - Fri (Closed Sat/Sun)
Phone: (403) 344-3931	Contacts: Carrie Barrows, Branch Manager
Fax: (403) 344-3012	e-mail:
104 Centre Avenue P. O. Box 249, Coutts, Alberta T0K 0N0


Small Parcel Mailing Address:	Client Company Name
	c/o RAF Express Inc.
	100 Railroad St.
	Sweetgrass, Montana, U.S.A. 59484

EDMONTON INTL AIRPORT	Hours: 8:00am-4:30pm (Monday-Friday)

Phone: (780) 890-7230	Contact: Bonnie Martyshuk, Supervisor
Fax: (780) 890-7212	e-mail:
211 Service Road & 4th Avenue, P.O. Box 9813, IAT Cargo Building
Edmonton, Alberta T5J 2T2

EDMONTON DOWNTOWN	Hours: 8:00am-4:30pm (Monday-Friday)
Phone: (780) 423-5444	Contact: Wendy Stayko, Regional Operations Manager
After hours phone: (780) 490-9428
Fax: (780) 428-1389	e-mail:

500, 10310 Jasper Avenue NW Edmonton, AB T5J 2W4

Contact: Tyler Olynyk, Transaction Processing	e-mail:
Phone: (780) 423 - 5468 ext 228

Canadian Branch Offices (continued)

-Eastern Standard Time-

AYR Regional Centre	Hours: ACROSS - 24/7
	All other Departments Monday to Friday 8:00 am-5:00 pm
Phone: (519) 740-9866 Fax: (519) 740 3230 (Transaction Processing)	Contact: Lorie Learning, Regional Operations Manager e-mail:

P.O. Box 1177 106 Earl Thompson Road, Ayr, Ontario N0B 1E0
*Central ACROSS/Electronic Release Co-ordination Site

Janet Goddard, Manager- Dedicated Services	Ext. 340
email:	Fax: (519) 740-3230

John Jolley, Manager, Transaction Processing	Ext: 330
email:	Fax: (519) 740-3230


FORT ERIE	Hours: Mon. - Fri. 8:30am - 4:30pm
Phone: (905) 871-5682	Contacts: Darlene Girardo, Manager
Fax: (905) 871-5210	e-mail:
Suite 208, 10 Queen Street, Fort Erie, Ontario L2A 6M4


Agent: Federated Custom Brokers

NIAGARA FALLS / QUEENSTON	Hours: 8:00am to 5:00pm, Monday to Friday
Phone: (905) 262-4256/5440	Contact: Lorna Clark, Manager
Fax: (905) 262-4024/5660	e-mail:
Queenston Bridge Warehouse Rm 203 Niagara Falls, Ontario L0S 1J0


SARNIA	Hours:8:30am to 4:30pm, Monday to Friday
Phone: (519) 344-2473	Contact: Donna Crozier, Manager
Fax: (519) 344-1780	e-mail:
Bluewater Bridge Plaza, Building "B" Sarnia, Ontario N7V 4J5

TORONTO - Regional Centre	Hours: 8:30am-4:30pm (Monday-Friday)
Phone: (416) 622-3777	Contacts: Jack Hayden, Regional Operations Manager
Fax: (416) 622-2217/8450	e-mail:
	Gloria Magee, Manager
	e-mail:
	Marie Ferguson, Manager
	Branch Ops.
	e-mail:
	Mike Kavanagh, Manager, Transaction Processing/Toronto
	email:
	Air:
	email:

Suite 220, 5397 Eglinton Avenue West, Etobicoke, Ontario M9C 5K6


TORONTO - PIA	Hours: 8:30am-5:00pm (Monday-Friday)
Phone: (416) 622-3777	Contacts: Lucy D'Angelo, Manager, Release Operations e-mail:
Fax: (416) 622-3928	Lorne Bly, Manager-Airport Services
For emergency after hours call-outs at Pearson Airport call 1.416.550.8182. Leave a message indicating your name, company name, return telephone number and the nature of the call. Your call will be returned within a few minutes. Suite 220, 5397 Eglinton Avenue West, Etobicoke, Ontario M9C 5K6

WINDSOR - Regional Centre	Hours: 24 Hour Service – 7 Days/Week
Phone: (519) 966-3003	Contacts: Terry Bell,
Fax: (519) 966-2557	Regional Manager - Operations
Permit Fax Line: (519) 966-6069	e-mail:

	Contact: Valerie St. Denis
	Assistant Manager - Windsor Operations
	e-mail:

	Contact: Karen Hengl
	Manager Transaction Processing/Windsor
	e-mail:
1980 Ambassador drive, P.O. Box 333 Windsor, Ontario N9C 3R4


SUB-AGENT RELEASE SITES
Ontario: Acton; Barrie; Bathurst; Brantford; Brockville; Cobourg; Collingwood; Cornwall; Fort Frances; Guelph; Hanover; Lansdowne; Leamington; London; Midland; Newmarket; North Bay; Oakville; Orillia; Oshawa/Ajax; Ottawa; Owen Sound; Perth; Prescott; Sault Ste. Marie; St. Thomas; Stratford; Sudbury; Thunder Bay; Toronto-Kennedy Road; Timmins; Toronto-Dixie Road; Wallaceburg; Windsor (Tunnel)

Canadian Branch Offices (continued)
Quebec
-Eastern Standard Time-

MONTREAL - DORVAL	Hours: 8:00am-4:30pm (Monday-Friday)
Phone: (514) 636-1941	Contact: Steve Vardy, Manager,
Fax: (514) 636-3222	Eastern Region
Mobile: (514) 239 5943	e-mail:
2200 Ave. Reverchon, Suite 254, Dorval, P.Q. H9P 2S7

SUB-AGENT RELEASE SITES
Québec: Cowansville; Granby; Highwater; Lacolle; Mirabel; Québec City; Rivière-du-loup; Rock Island; Sorel; St. Armaund/Phillipsburg; Stanhope; Valleyfield
Maritimes: Bathurst, NB, Fredericton, NB; St. Stephen, NB; Corner Brook, NFLD; St. Johns, NFLD; Halifax, NS; Yarmouth, NS

U.S. Branch Offices

CHICAGO
Thomas Kowalski - President, Russell A. Farrow (U.S.) Inc.
Phone: (847) 228-5575
Fax: (847) 228-6434
Mobile: (847) 636-6719
e-mail:
2264 B Landmeier Rd, Elk Grove Village, IL 60007
back to top

BUFFALO	Hours: 24 Hour Service * 7 Days/Week
Phone: (716) 885-7799	Contact: Lori Jackson, Supervisor
Fax: (716) 882-7799	e-mail:
Peace Bridge Plaza, Mezzanine Level, Buffalo, New York 14213 - 2494

DETROIT METRO AIRPORT	Hours: 8:00am-5:30pm (Monday-Friday)
U.S.A. Headquarters	Contact: Steve Cortelli, Vice President
Phone: (734) 955-7799	e-mail:
Fax: (734) 955-9103 (admin)	Jeff Satterlee, Midwest District Manager
Fax: (734) 955-6466 (operations)	email:
	Allen Holland, Manager, Account Maintenance
	email:
	Renee Mintz, Branch Manager
	email:

27221 Northline Road, Taylor, Michigan 48180-4400

DETROIT AMBASSADOR BRIDGE	Hours: 24 Hour Service * 7 Days/Week
Phone: (313) 964-7799	Local Contact: Brenda Brice
Fax: (313) 964-0850

Ambassador Bridge Plaza, Suite 105, 2810 West Fort Street,
Detroit, Michigan 48216-2061

PORT HURON, MI Blue Water Bridge Blue Water Bridge Plaza	Hours: 24 Hour Service, 7 days/week
Phone: (810) 987-7799	Contact: Chris Keller
Fax: (810) 987-7659	email:
2321 Pine Grove, Port Huron, MI. 48060

LEWISTON, NY
Phone: (716) 282-7799	Contact: TBA
Fax: (716) 282-7790	email: TBA
Hours: 24 Hour Service * 7 Days/Week
Queenston-Lewiston Bridge, Suite 136, Lewiston, NY 14092-1985

Customs clearance available at all frontier and inland ports across the United States.

SWEETGRASS, Montana
Phone: (406) 335-3445	Contact: Dick Barsness, Western District Manager
Fax: (406) 335-3450	e-mail:
Hours: 7:00 am to 12:00 am Mon - Fri (on call thereafter)
P.O Box 114 Americana Way Sweetgrass, MT 59484

AMHERST, N.Y.
Phone: 1-716-631-2000	Contact: Roger Ludwig, Eastern District Manager
Fax: 1-716-634-1131	e-mail:
Hours: 8:00 am to 5:00 pm Mon - Fri
	Joe Nocera, Operations Manager
	e-mail:
15 Lawrence Bell Drive, Amherst, New York 14221

Warehouse Operations (Amherst, N.Y.)
Phone: 1-800-438-2765	Contact: Daniel Keane, Warehouse Manager
Fax: 1-716-631-8160	e-mail:


CHAMPLAIN, N.Y.
Phone: 1-518-298-5545	Contact: Frank Carey, Branch Manager
Fax: 1-518-298-5592	e-mail:
Hours: 8:00 am to 5:00 pm Mon - Fri
(on call thereafter)

237 West Service Road, Rm 111B Broker Area, Champlain, NY 12919

back to top

CORTEZ Customhouse Brokerage Company
Battle Creek, Michigan
Telephone: (269) 966-4549 Fax: (269) 966-4546 Hours: Monday-Friday 8:00am - 5:00pm
Contacts:	Dustin King - Vice President Email: Eric Hutchens, Branch Manager Email: Rich Emmons, Manager, Transportation Services Email: Harry McCarty, FTZ & Warehouse Operations Manager Email:
4950 W. Dickman Road, Battle Creek, MI 49037
Chicago, Illinois Telephone: (847) 228-5575 Fax: (847) 228-6434 House: Monday-Friday 8:00am-5:00pm
Contacts:	Candace Rauh, Assistant Branch Manager Email:
2246 B. Landmeier Rd, Elk Grove Village, IL 60007

Regional Centres (continued)

SCOPE OF OPERATIONS
Western Canada Import Entry Transaction Processing; Trade Compliance Services; Receivables; Freight Forwarding & Logistics;

Phone: (780) 423-5444
After-hours Phone: (780) 490-9428
Fax Numbers: (780) 428-1389
Auto-attendant: (780) 423-5468

500, 10310 Jasper Avenue NW Edmonton, AB T5J 2W4

Key Contacts
Wendy Stayko, Regional Operations Manager	Ext.253
e-mail:

Sheila Bullock, Client Services Manager	Ext. 257
e-mail:

Susan Love, Regional Manager-Claims	Ext. 229
e-mail:

Angie Flores, Manager - Farrow International	Ext. 265
e-mail:

Tyler Olynyk, Transaction Processing / Edmonton	Ext. 228
e-mail:
Fax:(780) 423 - 5468

Marie Tapanainen, Regional Manager-Credit Control	Ext. 224
e-mail:
back to top

SCOPE OF OPERATIONS
Customs Brokerage; Entry Transaction Processing; Import/Export Permit Production; Parcel Logistics-(Sales; Client Service); Warehousing; Trade Compliance Services

Phone: (519) 966-3003
Auto Attendant: (519) 966-0056
Fax Numbers:
(519) 966-1749	Main
(519) 966-2557	Transaction Processing/Technical Services
(519) 966-6312	Warehouse Operations
(519) 966-6069	Import/Export Permits

1980 Ambassador drive, P.O. Box 333 Windsor, Ontario N9C 3R4


Key Contacts
Customs Brokerage/Transaction Processing

Terry Bell, Regional Operations Manager	Ext. 231
e-mail:	Fax: (519) 966-2557

Karen Hengl, Manager, Transaction Processing	Ext. 353
e-mail:	Fax: (519) 966-2557

Valerie St. Denis, Assistant Manager-Windsor Operations	Ext 230
e-mail:	Fax: (519) 966-6069

Kristin Renaud, Manager, Trade Compliance Services	Ext. 223
e-mail:	Fax: (519) 966-6208

D'Ann Smith, Manager, Client Services (Windsor)	Ext. 251
e-mail:	Fax: (519) 966-2557

Shirley Roberts, Manager, Special Accounts	Ext. 202
e-mail:	Fax: (519) 966-7982

back to top

SCOPE OF OPERATIONS

Supply Chain Management - canadaplus.com

Michael Meixner, Director - International Logistics
Windsor Phone (519) 734-0292	Ext. 220
Fax (519) 734-1464	Mobile (519) 984-2000
e-mail:
canadaplus.com 6220 Westar Drive LaSalle, ON N9J 0B5

Ron Duquette, Manager-Logistics, canadaplus.com
Windsor Phone (519) 734-0292	Ext. 300
Fax (519) 734-6075
e-mail:

Gary Janisse, Manager, RAF Express
Windsor Phone (519) 734-7239	Ext. 510
Fax (519)734-1802
Email:

Tina Durocher, Office Manager, canadaplus.com
Windsor Phone (519) 734-0292	Ext. 200
Fax (519) 734-1464
Email:


EDMONTON
Phone: (780) 423-5444
Auto-Attendant (780) 423-5468
Fax: (780) 428-1389

500, 10310 Jasper Avenue NW Edmonton, AB T5J 2W4

Contacts
Susan Love, Regional Manager - Claims - Ext. 229 e-mail:
Wendy Stayko, Regional Operations Manager - Ext. 253
e-mail:

AYR
Phone: (519) 740-9866
Auto-Attendant: (519) 740-9335
Fax: (519) 740-9327
106 Earl Thompson Road, P.O. Box 1177, Ayr, Ontario N0B 1E0

Contacts:
John Brooks, Manager-Trade Compliance Services - Ext. 215
e-mail:
Ron Unger, Trade Compliance Specialist - Ext. 349 SIMA (Special Import Measures Act) Subject Matter Expert
e-mail:
John Roberts, Trade Compliance Specialist - Ext. 303
e-mail:
Gary Cameron, Trade Compliance Specialist - Ext. 312
e-mail:
Salvador (Buddy) Halog, Trade Compliance Specialist - Ext. 396
e-mail:
Peter Brown, Compliance Specialist - Ext. 254
e-mail:

TORONTO
Phone: (416) 622-3777
Auto-Attendant: (416) 622-9327
Fax: (416) 622-2217
Suite 220, 5397 Eglinton Avenue West, Etobicoke, Ontario M9C 5K6

Contacts:
Josephine Kelly, Trade Compliance Specialist - Ext. 317
Paul O Connor, Trade Compliance Specialist - Ext. 330
Jessica Yu, Trade Compliance Specialist - Ext. 226
Jack Hayden, Regional Operations Manager - Ext. 245
e-mail:

WINDSOR
1980 Ambassador Drive, P.O. Box 333 Windsor, Ontario N9C 3R4

Contact
Kristin Renaud, Manager, Trade Compliance Services
Phone: (519) 966-0056 - Ext. 223
Fax: (519) 966-6208
e-mail:

back to top


Client Service - Windsor Regional Centre 1980 Ambassador Drive, P.O. Box 333 Windsor, Ontario N9C 3R4 Phone: (519) 966-3003 Fax: (519) 966-2557
D'Ann Smith - Manager, Client Services Automated Attendant: (519) 966-0056 - Ext.251 e-mail: Stephanie St. Denis - Client Service Representative Automated Attendant: (519) 966-0056 - Ext.213 e-mail: Michael Flett - Client Service Representative Automated Attendant: (519) 966-0056 - Ext.313 e-mail: Jeff Farrow - Client Service Representative Automated Attendant: (519) 966-0056 - Ext. 539 e-mail: Client Service - Ayr Regional Centre R.R. #1, 106 Earl Thompson Road, Ayr, Ontario N0B 1E0 Phone: (519) 740-9866 Fax: (519) 740-0905 Peggy Unger - Manager of Client Services, Ayr Regional Centre Automated Attendant (519) 740 - 9335 ext 209 email: Kristie Puim - Client Service Representative Automated Attendant: (519) 740-9335 - Ext.264 e-mail: Jason Gilder - Client Service Representative Automated Attendant: (519) 740-9335 - Ext.367 e-mail: Sherry Detzler - Client Service Representative Automated Attendant: (519) 740-9335 - Ext.262 e-mail: Client Service - Toronto Regional Centre Suite 220, 5397 Eglinton Avenue West, Etobicoke, Ontario M9C 5K6 Phone: (416) 622-3777 Fax: (416) 622-2217 Linda Dynes - National Manager, Strategic Accounts Automated Attendant (416) 622-9327 - Ext.224 email: Tony Saldutto - Manager of Client Services, Toronto Automated Attendant (416) 622 9327 - Ext.212 email: Peter Alderton - Manager, Major Accounts 5397 Elinton Ave. West, Suite 220, Etobicoke, ON M9C 5K6 Automated Attendant: (416) 622-9327 - Ext.333 email: Paul Candella - Manager, Major Accounts 37924 23rd Place South Federal Way, WA 98003 Ph: (206) 310-9863 Fax: (253) 874-1898 email: Cookie Walker - Client Service Representative Automated Attendant: (416) 622-9327 - Ext.215 e-mail: Sannie Cantal - Client Service Representative Automated Attendant: (416) 622-9327 - Ext.214 e-mail: Client Service - Edmonton Regional Centre 500, 10310 Jasper Avenue NW Edmonton, AB T5J 2W4 Phone: (780) 423-5444 Fax: (780) 428-1389 Sheila Bullock - Manager, Client Service, Alberta Automated Attendant: (780) 423-5468 - Ext.257 e-mail: Pour les services en français Suite 118, 751 Stuart Graham Boulevard North, Dorval, Quebec H4Y 1E7 Phone: (514) 636-1941 Fax: (514) 636-3222 Steve Vardy - Manager, Eastern Region Automated Attendant: N/A. Mobile: (514) 239-5943 e-mail:
back to top

Information Technology Support Services
TradeMaster TradeSmart Software Solutions
Phone: (519) 740-9335 - Ext. 520
Automated Attendant: (519) 740-9335
Hours: 8:30am - 5:00pm (Monday-Friday)
Fax: (519) 740-0474
e-mail:
2001 Huron Church Road, P. O. Box 333, Windsor, Ontario N9C 2L6

back to top

e-mail:
1980 Ambassador Drive (North Unit), Windsor, Ontario, N9C 3R4

back to top

*Logistics Contacts*
Including: Farrow International Freight Forwarding and RAF Express Courier & Small Parcel Delivery Services


Brian Wikston, Executive Vice-President – Operations
Phone: (519) 740-9335 - Ext. 206
Fax: (519) 740-6725
Mobile: (416) 697-0143
e-mail:
P.O. Box 1177, 106 Earl Thompson Road, Ayr , Ontario N0B 1E0
back to top

International Freight Forwarding
International & Domestic Movement of Freight via All Modes of Transport

EDMONTON
Angie Flores, Manager, Farrow International (Edmonton, Calgary/Vancouver)
Phone: (780) 423-5444 ext 265
Fax: (780) 428-1389
After-Hours Phone: (780) 232-5957
e-mail:

500, 10310 Jasper Avenue NW Edmonton, AB T5J 2W4

CALGARY
Angie Flores, Manager, Farrow International (Edmonton, Calgary/Vancouver)
Phone: (780) 423-5444 ext 265
Fax: (780) 428-1389
e-mail:
Suite 103, 7777 - 10th Street N.E., Calgary, Alberta T2E 8X2

TORONTO
Vanessa Head, Manager, Farrow International (Toronto)
Phone: (416) 622-9327 ext 322
Fax: (416) 620-5665
Mobile: (416) 570-1666
e-mail:
Suite 220, 5397 Eglinton Avenue West, Etobicoke, Ontario M9C 5K6

Battle Creek, Michigan
CORTEZ Global Logistics, Inc. a subsidiary of Ruseel A. Farrow (U.S.) Inc. Rich Emmons, Manager, Transportation Services (Battle Creek)
Phone: (269) 966-4549, Fax: (269) 966-4546
Office Hours: Monday-Friday 8:00am-5:00pm
e-mail:
4950 W. Dickman Road, Battle Creek, MI 49037

Chicago, Illinois
CORTEZ Global Logistics, Inc. a subsidiary of Ruseel A. Farrow (U.S.) Inc. Candace Rauh, Assisstant Branch Manager
Phone: (847) 228-5575, Fax: (847) 228-6434
Office Hours: Monday-Friday 8:00am-5:00pm
e-mail:
2264 B. Landmeier Rd, Elk Grove Village, IL 60007
back to top

RAF EXPRESS INC.

*Same-Day Pick-up/Delivery to/from PIA	* International Warehousing & Distribution
* Cross-Border Regional Courier Service	* Small Parcel Clearance/Delivery


TORONTO
Audrey Davidson-Smith, Manager, RAF Express Inc. (Toronto Regional Centre)
Phone: (416) 622-3777
Main Fax: (416) 622 3928
Mobile: (416) 990 2540	e-mail:
5397 Eglinton Avenue West Suite 220 Etobicoke, ON M9C 5K6


WINDSOR
Gary Janisse, Manager - RAF Express Inc. (Windsor)
Phone: (519) 734-7239 ext. 510
Fax: (519) 734-1802
e-mail:
Mobile: (519) 816-3014
6220 Westar Drive LaSalle, ON N9J 0B5


DETROIT (METRO AIRPORT)
Brett Gibbs, Warehouse & Logistics
Phone: (734) 955-7799
Fax: (734) 955-9103
e-mail:
27221 Northline Road, Taylor, Michigan 48180-4400

DELTA, BC
Rob Pope, Sales Logistics Manager
Phone: (604) 525-3683
Mobile: (778) 772-1526
e-mail:
canadaplus.com 1578 Derwent Way, Unit 101, Delta, BC, V3M 6Z7

WINDSOR, ONTARIO
Ron Duquette, Manager Logistics
Phone: 519 734-0292 Ext. 300
Fax: (519) 734-6075
e-mail:
canadaplus.com 6220 Westar Drive LaSalle, ON N9J 0B5

AMHERST, NEW YORK
Daniel Keane, Warehouse Operations - Manager
Phone: 1-800-438-2765
Fax: 1-716-631-8160
e-mail:
15 Lawrence Bell Drive, Amherst, New York 14221


BRITISH COLUMBIA
Kathleen Nasichuk, Manager
Phone: (604) 535-5220
Fax: (604) 535-3431
Suite 214, 17637 1st Avenue Surrey, B.C V3S 9S1
SMALL PARCEL MAILING ADDRESS: Client Company Name c/o RAF Express Inc./Parcel Service 1750 Grant Avenue Blaine, Washington, U.S.A 98230

ALBERTA
Carrie Barrows, Contact
Phone: (403) 344-3931
Fax: (403) 344-3014
e-mail:
104 Center Avenue, P. O. Box 249, Coutts, Alberta T0K 0N0 Warehouse Address (Sweetgrass, MT U.S.A.) Alberta Parcel Service c/o Your Company Name 100 Railroad St. Sweetgrass, MT 59484
back to top

The following section provides a convenient reference to frequently called numbers of various government departments, as well as access codes to the Automated Customs Information Service (ACIS) and also a listing of useful trade-related internet web sites.


ATLANTIC
Phone: (902) 426-2911	Ralston Bldg., 1557 Hollis Street
Customs Office	P.O. Box 3080, Parklane Centre Station
	Halifax, N.S. B3J 3G6

QUEBEC
Phone: (418) 648-4445	130 Dalhousie Street
Customs Office	P.O. Box 2267, Terminus Station
	Québec, PQ GIK 7P6

NORTHERN ONTARIO
Phone: (613) 993-0534	2265 St. Laurent Boulevard
Customs Office	Ottawa, ON K1G 4K3
Phone: (613) 998-3326
(After-hours/weekends)

SOUTHERN ONTARIO
Phone: (416) 973-8022	2nd Floor, 1 Front Street West
Customs Office	P.O. Box 10, Station "A"
	Toronto, ON M5W 1A3
Phone: (905) 308-8524	55 Bay St. N.
Customs Office	P.O. Box 2220
	Hamilton, ON L8E 4H8
Phone: (519) 257-6400	185 Ouellette Avenue
Customs Office	P.O. Box 2280, Station "A"
	Windsor, ON N8Y 4R8

CENTRAL CANADA / PRAIRIES
Phone: (204) 983-6004	Federal Building, 269 Main Street
Customs Office	Winnipeg, MB R3C 1B3
Phone: (403) 221-7996	320 Harry Hays Building
Customs Office	220 - 4th Avenue S.E.
	Calgary, AB T2G 0L1

PACIFIC
Phone: (604) 666-0545	7th Floor, 333 Dunsmuir Street
Customs Office	Vancouver, B.C. V6B 5R4


To obtain copies of the NAFTA rules of origin in Customs Memorandum
D11-5-1, NAFTA Rules of Origin Regulations, contact:
Phone: (819) 956-4802
Fax: (819) 956-4800
Canada Communications Group, Ottawa, ON K1A 0S9

To obtain copies of A Trilateral Customs Guide to NAFTA (a joint publication of the U.S., Canadian and Mexican customs administrations) contact any Customs regional office (noted above). In the U.SA, you can obtain a copy from:
Phone: (202) 783-3238
Attention: Order Desk
Superintendent of Documents U.S. Government Printing Office, Washington, D.C. 20402-9328


Phone: (604) 666-4664	Vancouver District Excise/GST Office
Phone: (403) 221-8970	Calgary District Excise/GST Office
Phone: (204) 983-4525	Winnipeg District Excise/GST Office
Phone: (613) 990-8584	Ottawa District Excise/GST Office
Phone: (416) 954-0473	Toronto District Excise/GST Office
Phone: (519) 250-2900	Windsor District Excise/GST Office
Phone: (506) 636-4909	St. John District Excise/GST Office


If you need to open a new Business Number import/export account, you can call the following toll-free numbers from Canada and the United States:
Phone 1 800 959 5525 (English)
Phone 1 800 959 7775 (French)



Phone: (613) 996-2387	Dept. of Foreign Affairs & Intl. Trade
	P.O. Box 481, Station "A"
	Ottawa, ON K1N 9K6


The Border Information Service (BIS) is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general Border Services Information.

Find Information on CBSA programs, services and initiatives divided into the following categories: Personal traveller Business importation/exportation Currency Exchange rates Coming to Canada	Using BIS... Calls within Canada (Toll-free) 1-800-461-9999 Calls outside of Canada (Long distance charges may apply) (204) 983-3500 (506) 636-5064

Should you require more in-depth information related to a topic, you can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).

Note: Rotary-dial phone users cannot make selections from the recorded menus, however by calling during regular business hours, calls are transferred to an agent. Due to the volume of calls received by CBSA agents you will be put into a queue until an agent is available to answer your questions. We encourage you to listen to the recorded messages, or use BIS Online to review the text versions of the recorded information before transferring to an agent.

Special Touch-Tone Features The following shortcuts can be used by touch-tone phone users at any time during the recorded message: Press "*" to return to the previous menu; Press "#" to repeat the message. Press "0" to speak to an agent.

Exchange rates BIS provides seven currency exchange rates for a 60-day period. Information on other currency exchange rates can be obtained from an agent


back to top