Russell A. Farrow Limited - Driver Survey

“Please help us rate our services”

Please take a few minutes to complete the following short questionnaire. Your answers will help us ensure that the level of service we provide meets your expectations.

If you prefer please submit your survey via fax, click here to download a pdf of the survey. Print the form and then fax it directly to: Fax number 416-622-2217 Attn: Marie Ferguson.

* Required Fields

Date/Time @ Kiosk:	*
Carrier Name:	*
Importer Name:	*
Your PARS # :	*	Phone:
Driver Name:	*	Crossing at:

Questions:

Did you confirm receipt and status of your PARS prior to arrival?
Yes No
If YES did you confirm by:
- Checking our website [ Carrier PARS/ACROSS Tracking or farrow.com ]
- By Phone
How long did you have to wait to use our KIOSK?
10 minutes or less 20 minutes or less More than 20 minutes
Were the KIOSK user instructions clear and easy to follow?
Yes No
Comments:
Were you treated in a professional manner throughout your release process?
Yes No
Comments:
Were you referred to a sub-agent?
Yes No
How would you rate the service you received overall?
Excellent Good Fair Poor
Comments:

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