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Survey

Russell A. Farrow Limited - Driver Survey

“Please help us rate our services”

Please take a few minutes to complete the following short questionnaire. Your answers will help us ensure that the level of service we provide meets your expectations.

If you prefer please submit your survey via fax, click here to download a pdf of the survey. Print the form and then fax it directly to: Fax number 734-955-9103 Attn: Stephen Cortelli .

* Required Fields

Date/Time @ Kiosk: *
Carrier Name: * SCN: *
Importer Name: * Phone:
Driver Name: * Crossing at:

Questions:

  1. Did you confirm receipt and status of your SCN prior to arrival?


    If YES did you confirm by:
  2. How long did you have to wait to use our KIOSK?
         
  3. Were the KIOSK user instructions clear and easy to follow?
       
  4. Were you treated in a professional manner throughout your release process?
      
  5. Were you referred to a sub-agent?
      
  6. How would you rate the service you received overall?