Farrow (U.S.) Inc. - Driver Survey

We strive to ensure the level of service you receive meets your expectations. 

Please take a few minutes to complete the following short questionnaire and let us know how we are doing. If you prefer please submit your survey via fax, click here to download a pdf of the survey. Print the form and then fax it directly to: (US) Fax number 734-955-9103 Attn: Stephen Cortelli.


* First Name
* Last Name
* Email Address
* Date/Time @ Kiosk
* SCN
* Importer Name
* Phone
* Driver Name
* Crossing at:




Questions
1. Did you confirm receipt and status of your SCN prior to arrival?
Yes
No
if YES did you confirm by:
Checking our website [PAPS Tracking or farrow.com]
By Phone
2. How long did you have to wait to use our KIOSK?
10 minutes or less
20 minutes or less
More than 20 minutes
3. Were the KIOSK user instructions clear and easy to follow?
Yes
No
4. Were you treated in a professional manner throughout your release process?
Yes
No
5. Were you referred to a sub-agent?
Yes
No
6. How would you rate the service you received overall?
Excellent
Good
Fair
Poor


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Contact Us

info@farrow.com
(519) 966-3003
2001 Huron Church Road Windsor, ON N9C 2L6, Canada